Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSBNK501 Mapping and Delivery Guide
Manage banking and service strategy for small business customers
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSBNK501 - Manage banking and service strategy for small business customers |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to manage a team of customer service officers offering tailored services to small business customers and includes establishing and monitoring performance measures, high level problem solving, opportunity seeking and reporting.It applies to individuals who use a range of managerial techniques and leadership skills to plan and monitor the work of the team while taking responsibility for implementing and promoting strategic business activities.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the banking field of work and include access to: office equipment, technology, software and consumables financial services product information organisational policy, procedures and process documentation. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop services for small businesses |
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Element: Manage small business customer service teams |
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Element: Lead, support and develop small business customer service teams |
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Element: Evaluate and report outcomes |
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